This section lists some of the frequently asked questions and their answers for Android users. FinArt is a premium-quality, ad-free app for everyone. If your query is not addressed below, please contact us through our chat window at bottom right corner on home page of this website or contact us option within the app or drop us an email: support@finart.app
What is FinArt?
One app for all your banks, credit cards, e-wallets, food cards and bills. It automatically organizes your expenses, payments, bills and all sort of financial transactions at one place, based on SMS, Email or notifications from bank apps.
Core strength of FinArt is automated tracking, ease of use, data privacy, proprietary artificial intelligence and machine learning capabilities to enable most intuitive user experience. It offers many other features like bank balance tracking, multi device sync, category wise budget, multi-currency transactions, custom start day of the month and so on.
What are the data security and privacy controls?
1. App works without email, phone number or any other id based registration.
2. It does the sms processing locally and that too for transactional sms only (personal SMS are ignored).
3. Private mode operation - it ensures sms text or financial transactions never go out of your phone
4. Google drive backup - You data is not backed up on our servers. You have an option to schedule auto backup of your data onto google drive.
5. App lock can be enabled to prevent someone looking at your financial data on your phone.
Which platforms does FinArt support?
Android and iOS.
Which banks, credit cards and billers are supported?
App supports all leading banks, wallets, credit cards, billers and merchants across the world. This list is growing with each passing day. If any of your SMS is not detected by the app, please share one sample SMS with us using contact us option, we will fix it right away.
What is the FREE TRIAL all about?
FINART is a premium app. It is FREE to download and use during the intiial free trial period without any enrollment into future commitment paid plans. If you are happy with the app experience and our support services during the free trial, you can opt for any of the available paid plans when your free trial ends. If you don't like the app experience, please share your feedback/recommendations with us. We act on such feedback promptly to improve the app and ourselves. If you decide to discontinue with FINART, you can stop using the app without any worry as you won't be charged any payment.
Which subscription plans are available?
Yearly Individual Plan: You pay nominal annual fee to use all FinArt features except business profile
Lifetime Individual Plan: You pay nominal one-time fee to use all FinArt features except business profile
Yearly Business Plan: You pay nominal annual fee to use all FinArt features including business profile and priority customer support. Business profile allows you to manage your business accounts separately from your personal accounts seamlessly
Lifetime Business Plan: You pay nominal one-time fee to use all FinArt features including business profile and priority customer support.Business profile allows you to manage your business accounts separately from your personal accounts seamlessly
Yearly Family Plan: You pay nominal annual fee to use all FinArt features except business profile section on 2 devices. This is the recommended and best suited plan for couples to manage their combined household expenses and budgets
**FINART is FREE to download and use during initial trial period. Prices for these plans are mentioned on the subscription page inside the app
How to make payment for subscription?
Payment is processed by Google and they allow credit cards as a payment method for the annual subscription plans. And other payment methods , including debit cards, wallets, net banking etc will work for one-time / lifetime plans. Please refer payment methods to know more about supported payment methods like credit card, debit card, netbanking or your mobile carrier billing. If you face any issue during payment or your selected payment method is displayed as "Not eligible", please contact us or visit Google Support page
I am not able to make payment as it is showing "not eligible" for netbanking, debit card and UPI?
Payment is processed by Google and they may restrict some of the payment methods for subscription payments. For more details, please refer to payment methods supported by Google play like credit card, debit card, netbanking or your mobile carrier billing. Visit Google Support page for troubleshooting.
How do I manage or cancel my recurring subscription?
You can manage or cancel your recurring subscription anytime in Subscriptions section of your Google play app (Main Menu > Subscriptions).
If you cancel your subscription, Google may not issue the refund for current billing period and FinArt will continue to work for the remainder of the current billing period, regardless of the cancellation date. Your cancellation goes into effect after the current billing period has passed.
However, you can contact us directly and we will review your request for refund of unused subscription period. We will review all such requests on case-by-case basis.
What if FinArt does not detect Messages / SMSes and transactions are missed?
There can be multiple reasons of missing sms or undetected expenses, refer to our step-by-step guide here
How do I add/edit the categories?
There are 18 pre-defined and unlimited custom categories. You can select any name, icon and color for the custom categories. You can add or modify the custom categories from category master list screen inside the app drawer. You also have an option to assign hashtag (#tag) to any transaction from the edit screen. This can help in sub-categoring your transactions. For eg #flight, #hotel, #cab, #subscriptions and so on.
What are the different types of transactions and their purpose?
All transactions are grouped under 3 heads:
1.Expenses: All charts (ie line trend, pie chart, bar chart etc) are prepared using expense transactions. Expenses can be further categorized under different heads like Groceries, Dining, Fuel etc. Cashback and refund transactions are also included as negative entries under Expense head to ensure accurate charts and accounting.
2.Income: These transactions are your income transactions such as salary, bonus, rental income etc. Monthly total income is also displayed on line chart (alongwith expenses) so you can your income vs expense trend in a snapshot.
3.Others: Everything apart from Expenses/cashbacks/refunds and Income are included under this "Others" head. This includes transactions such as inter-account transfers, monthly credit card bill payment, wallet recharge/topup etc.
Does FinArt support e-wallets?
Yes. All types of accounts (including e-wallets) are supported. This includes food wallet, forex wallet, UPI-lite wallet etc.
Why EMI and SIP transactions are displayed under "Others" head instead of Expense head?
EMI (loans) and SIP (investments) are special type of transactions. One may like to treat these transactions as an Expense or as a Non-Expense based on personal preference. By default FinArt treat these transactions as Non-Expense but you can change the type to Expense from Edit screen. If you do so once, FinArt will start treating these transactions as Expense in future.
Account balance displayed in FinArt is not correct. Why?
FinArt displays the account balance as per the balance information available in latest SMS for that account. It can also adjust the balance automatically based on latest debit / credit sms for the account. To ensure that balance is adjusted based on debit/credit sms, please make sure auto-adjust setting is turned on for that account account from account settings page.
How can I Add spends manually if no SMS received?
At times, the bank may not send an SMS for a transaction or you may not receive it due to network issues/on roaming etc. You can add such spends manually by tapping the \"+\" button on home screen and selecting the account from the drop-down list. You can also setup email or bank app notification based automation if SMS is not sent by any of your bank.
How can I allocate ATM withdrawal amount to spends?
By default, FinArt adds all ATM withdrawals and cash income into your cash-in-hand amount and display it on home screen (pie/bar/list charts). When you add cash spends manually, cash-in-hand amount is reduced with equal amount.
If you want to exclude cash-in-hand amount from expense total, you can do so from app settings by turning off "Treat cash-in-hand as expense" switch. If you do so, your total monthly expense amount will include cash expenses and ignore the cash-in-hand amount.
I am unable to see any spends or due bills in the app
There can be multiple reasons of missing spends or due bills, refer to our step-by-step guide here
How can I track informal loans and money lent to others?
FinArt features a dedicated Khata / Dues module to easily manage informal loans and personal liabilities. You can create a separate account for each person you lend money to or borrow money from, then log individual credit and debit entries.
Once you manually log the first few entries, FinArt's automation engine can automatically map future transactions to the correct person's account. This is a highly efficient tool if you regularly exchange money with friends, family, or vendors.
How can I use FinArt across multiple devices?
You can sync data across your own multiple devices or family member's phone. Use "Sync with Family" option from app drawer. This helps in managing entire family expenses and budget from one device.
How can I export data to CSV(Excel)?
To export your data, select 'Export' from top right 3-dot menu on transaction list screen.
How do i login to FinArt Web?
Refer to FinArt Web for steps to login to FinArt Web.
Can I use FinArt on my laptop? Is FinArt Web version available?
Yes, FinArt Web is available, refer to FinArt Web for more details FinArt Web login.
How can I restore FinArt data on reset/to new phone?
On your old phone, make sure auto backup is scheduled onto your own google drive. Or you can take the data backup manually from your old phone and copy it to your google drive account.
On new phone, goto App drawer->Settings->Restore and select the backup file from your google drive.
Also you can use "Sync with Family" feature from settings to copy data from one phone to another.
I have my previous data in another app or excel sheet, how do i import that data in FinArt?
FinArt provides Migration tool to import data from other expense tracking apps or your local sheets.
Can I use FinArt on my laptop? Is FinArt Web version available?
Yes, FinArt Web is available, refer to FinArt Web for more details FinArt Web login.
How can I restore FinArt data on reset/to new phone?
On your old phone, make sure auto backup is scheduled onto your own google drive. Or you can take the data backup manually from your old phone and copy it to your google drive account.
On new phone, goto App drawer->Settings->Restore and select the backup file from your google drive.
Also you can use "Sync with Family" feature from settings to copy data from one phone to another.
How can I reset app data and start afresh?
You can use "Reset app data" option from App drawer->Settings section of the app to delete the existing data and start afresh. Be aware that data once deleted can't be recovered unless you have taken data backup using backup option (App drawer->Settings->Backup), so use this reset option very carefully.
How can I delete data from the app/server?
We at FinArt, do not keep any of your personally identifiable data and there is no registration done at the time of first use of the app. So if you decide to stop using FinArt, you can simply uninstall the app and all your data is erased from the phone. If you want to delete the non-personal data from servers, you can use Contact us option and we would be happy to assist you for the same.
If your question or doubt is still not addressed, please contact us through our chat window at bottom right corner on home page of this website or contact us option within the app or drop us an email: support@finart.app
